Refund, Return, and Rip & Ship Policy

Thank you for shopping with us. Please read this policy carefully before placing an order. By completing checkout, you agree to the terms below.

All Trading Card Sales Are Final

In order to protect the integrity of our products and services, we do not accept returns, refunds, cancellations, or exchanges on trading card products, including but not limited to:

• Sealed packs
• Booster boxes
• Elite Trainer Boxes
• Collection boxes
• Single cards
• Mystery products
• Live breaks
• Rip & Ship orders
• Any opened trading card product

Trading card products are random by nature. We do not guarantee specific cards, pull rates, card values, grades, market prices, or results from any sealed or opened product.

Rip & Ship / Live Opening Policy

For Rip & Ship orders, the customer is purchasing a sealed trading card product and authorizing us to open that product live on stream on the customer’s behalf.

By placing a Rip & Ship order, you agree that:

• You authorize us to open your purchased product live on stream.
• Once the product is opened live, the service has been completed.
• The sealed product can no longer be returned in its original condition.
• The order cannot be canceled, refunded, returned, or exchanged after opening.
• Pull results are random and are not guaranteed.

Once a pack, box, bundle, or sealed item has been opened live, the sale is final.

No Refunds for Pull Results

Refunds, returns, cancellations, or payment disputes are not accepted because of:

• Not receiving a specific card
• Not receiving a “hit”
• Low card value
• Duplicate cards
• Market value changes
• Buyer’s remorse
• Dissatisfaction with the contents of a randomized product
• The condition, centering, grading potential, or value of cards pulled from sealed products

The value and contents of trading card products are determined by the manufacturer and are outside of our control.

Shipping of Rip & Ship Orders

After your Rip & Ship order is opened live, your cards will be packaged and shipped to the address provided at checkout.

Once the package is handed to the shipping carrier, tracking information will be provided when available. We are not responsible for carrier delays, missed delivery scans, or delivery issues caused by the shipping carrier.

If tracking shows the package was delivered to the address provided at checkout, the order will be considered fulfilled.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, refused delivery, or failure to pick up the package, the customer may be responsible for additional shipping costs.

Damaged, Missing, or Incorrect Orders

If you believe your shipment arrived damaged, is missing items, or contains an incorrect item, you must contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the package
• Photos of the contents received
• Photos of any damage
• A clear explanation of the issue

We will review the information and determine the appropriate resolution. Claims submitted after 48 hours may not be eligible for review.

Chargeback and Payment Dispute Policy

By completing checkout, you agree that you have read and accepted this policy.

For Rip & Ship and live opening orders, the live opening of the purchased product fulfills the opening/service portion of the order. Once opened live, the product is no longer sealed and cannot be returned.

If a chargeback or payment dispute is filed after an order has been opened, fulfilled, shipped, or delivered, we may provide evidence to the payment processor, credit card company, or bank, including but not limited to:

• Order confirmation
• Customer name, billing, and shipping details
• Proof of checkout agreement
• Store refund and Rip & Ship policy
• Product page information
• Live stream footage or recording
• Screenshots or chat logs from the live opening
• Date and time of opening
• Packaging records
• Shipping label
• Tracking number
• Carrier acceptance scan
• Delivery confirmation

Filing a payment dispute does not override this policy or the customer’s agreement at checkout.

Customer Agreement

By placing an order with us, you confirm that:

• You understand all trading card sales are final.
• You understand Rip & Ship orders may be opened live on stream.
• You authorize us to open Rip & Ship products on your behalf.
• You understand randomized trading card products do not guarantee specific results.
• You agree not to request a refund, return, cancellation, or chargeback due to pull results, buyer’s remorse, or dissatisfaction with random contents.
• You understand your opened cards will be shipped after the live opening.

We appreciate your understanding and are happy to answer any questions before you place an order. Please contact our customer service team if you need help before purchasing.